Frequently Asked Questions (FAQ)
Q: Do I need to vacuum before you arrive?
A: Vacuuming is not necessary. We can vacuum before using the steam cleaner on the carpets.
it just will be additional of small fee
Q: How does pricing work?
A: We price carpets by the room, up to 250-300 square feet per room. Bathrooms, rugs, and hallways are priced separately and usually less than a normal room. Stairs are priced per stair.
Q: How long will it take to clean my carpets?
A: It takes about 20 minutes per room, including vacuuming and pre-treatment. It may take longer if you need furniture removed, or if the room is larger than the typical size.
Q: Do you move furniture?
A: We move small furniture at no cost. Larger pieces may be moved for an additional price. We recommend not moving pianos, beds, cabinets, or dressers.
Q: How long does it take for the carpet to dry?
A: It can take from 4-24 hours for carpets to fully dry, depending on humidity, temperature, and air flow to the area. Opening windows, using fans or heaters can accelerate drying time. You may walk on the carpet immediately after cleaning, but avoid wearing dirty shoes that may re-soil the wet carpet.
Q: Do you guarantee removal of all spots and stains?
A: We do not guarantee that we can remove all spots and stains, as some substances can permanently discolor the fibers in the carpet. The age of the carpet and type of fibers play a role in whether the stains can be fully removed as well. We will try to let you know beforehand if this may be an issue for you.
Q: Why do your prices differ from other carpet cleaners?
A: Different companies may use different methods of cleaning and pricing may include different services, like whether they will remove furniture, even though they are all listed under carpet cleaning. Be sure to ask a lot of questions! Our price includes pre- treatment for spots, vacuuming, and moving small furniture. We are family-owned and run, and have been in business for 25 years. Jeff, the owner, personally does the carpet cleaning, so you have guarantee of his expertise and a direct contact with him if any problems should arise.
Q: How often do you recommend carpets to be cleaned?
A: We recommend carpets to be cleaned regularly, once every 6-12 months. It is the easiest way to extend your carpet life and you will live a healthier life, as well.
answer by : Tony lev ceo